Barnes Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Barnes Carpet Cleaning provides professional cleaning services to residential and commercial customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Customer means the person, firm or company booking or receiving cleaning services from Barnes Carpet Cleaning.
Company, we, us, our means Barnes Carpet Cleaning, the cleaning service provider.
Services means any carpet, upholstery, rug, hard floor, end of tenancy or related cleaning services supplied by the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides professional cleaning services for carpets, rugs, upholstery, and related surfaces, together with associated treatments such as stain removal and deodorising, subject to the condition and material of the items being cleaned.
2.2 The exact scope of work, including the areas to be cleaned and any additional treatments, will be confirmed at the time of booking, either verbally or in writing. Any changes requested after the booking is confirmed may result in a change in price and availability.
2.3 The Company reserves the right to decline to provide Services where, in our reasonable opinion, the Premises or items to be cleaned are unsafe, unsuitable, or where access is not possible.
3. Booking Process
3.1 Bookings may be requested by the Customer via our accepted communication channels, including online enquiry forms or other methods specified by the Company.
3.2 A booking is not confirmed until the Customer has received a clear confirmation from the Company. Confirmation may be provided verbally or in writing and will set out the agreed date, arrival window, scope of Services, and indicative price.
3.3 The Company may require additional information to complete a booking, such as property access details, parking arrangements, and an estimation of the number and type of items or rooms to be cleaned.
3.4 The Customer is responsible for ensuring that all information provided at the time of booking is accurate and complete. Any inaccuracies may result in additional charges or the Services not being carried out in full.
4. Service Area and Access
4.1 The Company provides Services within designated service areas in the United Kingdom. Acceptance of a booking will be subject to the Premises being located within our operational coverage.
4.2 The Customer must ensure that the Premises are accessible at the agreed time and that any necessary parking arrangements have been made. If parking charges apply, these will be payable by the Customer and may be added to the final invoice.
4.3 If our cleaning technicians are unable to gain access or are delayed due to access issues beyond our control, the Company reserves the right to charge a call-out fee or apply our cancellation terms.
5. Customer Responsibilities
5.1 The Customer must ensure that the Premises are in a safe and suitable condition for the provision of Services. This includes the removal of fragile items, valuables, and any obstacles that may hinder cleaning work.
5.2 The Customer must inform the Company of any known hazards, defects or risks at the Premises, including loose carpets, damaged flooring, faulty electrical fittings, insecure furniture, or any other safety concerns.
5.3 The Customer is responsible for supervising children, pets, and other occupants during the provision of Services and must keep them away from work areas and equipment.
5.4 The Customer must advise us in advance of any particular stains, delicate fabrics, prior treatments, or manufacturer guidelines relating to the items or surfaces to be cleaned.
6. Pricing and Quotations
6.1 Prices are generally based on the type and size of items or areas to be cleaned, the condition of the carpets or upholstery, and the location of the Premises within our service areas.
6.2 Any quotations provided are an estimate only, based on the information supplied by the Customer. The final price may vary if the actual work required is different from that described at the time of booking, including where the area is larger than stated or the condition is worse than reasonably anticipated.
6.3 The Company will inform the Customer of any necessary price adjustments before commencing work. If the Customer does not agree to the revised price, the Company may cancel the Service, and a reasonable call-out or cancellation fee may apply.
7. Payments and Invoicing
7.1 Unless otherwise agreed, payment is due immediately upon completion of the Services at the Premises.
7.2 The Company accepts a range of standard payment methods as communicated to the Customer at the time of booking or on the invoice. The Customer is responsible for ensuring that funds are available.
7.3 For commercial Clients or regular contracts, payment terms may be agreed in writing in advance. Invoices issued on account must be paid in full by the due date stated on the invoice.
7.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under English law and to recover all reasonable costs of debt collection.
7.5 In certain circumstances, the Company may require a deposit or full prepayment before the appointment date. Any such requirement will be communicated at the time of booking.
8. Cancellations, Rescheduling and No-Show
8.1 The Customer may cancel or reschedule a booking by giving the Company adequate notice. The required notice period will be confirmed at the time of booking but will ordinarily be at least 24 hours before the scheduled appointment time.
8.2 If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be a fixed fee or a percentage of the quoted price.
8.3 If our technicians attend the Premises and are unable to gain access, or if the Customer is not present where required, the visit may be treated as a late cancellation and a call-out fee or full service charge may apply.
8.4 The Company will use reasonable efforts to attend appointments at the agreed time but reserves a reasonable arrival window to allow for traffic or unforeseen delays. If we are significantly delayed, we will attempt to contact the Customer and agree a revised arrival time or reschedule the visit.
8.5 The Company may cancel or reschedule a Service due to circumstances beyond our control, including adverse weather, staff illness, equipment failure, or safety concerns at the Premises. In such cases, we will offer an alternative appointment and any prepayments will be transferred or refunded as appropriate.
9. Standards of Service and Limitations
9.1 The Company will carry out the Services with reasonable skill and care, using appropriate cleaning methods and products suitable for the items and materials based on the information made available to us.
9.2 While we will use our professional expertise to improve the appearance and hygiene of carpets and upholstery, we cannot guarantee the complete removal of all stains, odours, or wear marks. Some stains are permanent, and heavy soiling, fading, or damage may not be fully reversible.
9.3 The Customer acknowledges that certain cleaning processes may reveal pre-existing damage, discolouration, weak fibres or shrinkage which were not visible prior to cleaning. The Company will not be liable for such pre-existing conditions.
9.4 It is the Customer’s responsibility to check colourfastness and suitability with the manufacturer wherever possible. The Customer must notify us of any known issues or special care requirements before the work begins.
9.5 After cleaning, carpets and upholstery may remain damp for a period of time. The Customer must ensure adequate ventilation and follow any aftercare advice provided. The Company will not be liable for accidents, slips or damage caused by walking on damp surfaces contrary to instructions.
10. Liability and Insurance
10.1 The Company holds appropriate public liability insurance for the provision of cleaning services within our UK service areas.
10.2 The Company will be liable for direct loss or damage caused by our negligence, up to the limit of our insurance policy or a reasonable amount, whichever is lower.
10.3 The Company will not be liable for any indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or loss of enjoyment.
10.4 The Company will not be liable for any loss or damage arising from inaccurate information supplied by the Customer, failure to follow our instructions, or failure to prepare the Premises in accordance with these Terms and Conditions.
10.5 The Customer must notify the Company of any alleged damage or issue arising from the Services within 48 hours of completion and allow us a reasonable opportunity to inspect and, where appropriate, remedy the matter.
11. Waste Handling and Environmental Compliance
11.1 The Company conducts its operations in accordance with applicable UK waste management and environmental regulations.
11.2 Any waste generated as a direct result of our cleaning processes will be handled and disposed of in a safe and lawful manner, in line with the nature and quantity of the waste.
11.3 Where the Service involves the removal of dry waste, packaging, or other materials that fall outside normal cleaning residues, the Customer may incur additional charges for collection, transport, or disposal.
11.4 The Customer must not request or require the Company to dispose of waste in a manner that is contrary to UK law or local authority requirements. If such a request is made, the Company will refuse and may terminate the Service without liability.
12. Health and Safety
12.1 The Company is committed to operating safely and in compliance with relevant health and safety legislation in the United Kingdom.
12.2 Our technicians will use equipment and cleaning agents that are appropriate for professional use. Safety data information is available upon request for the main products we use.
12.3 The Customer must ensure that our technicians have a safe working environment, including adequate lighting, ventilation, and access to electrical sockets and water facilities where required.
13. Complaints and Service Issues
13.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, and in any event within 48 hours of completion.
13.2 Where a complaint is upheld, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or make another form of goodwill gesture, depending on the circumstances.
13.3 The Company’s liability in respect of any complaint will be limited in accordance with the liability provisions in these Terms and Conditions.
14. Privacy and Data Protection
14.1 The Company will collect and use personal data from Customers only as necessary to arrange and provide the Services, manage accounts, and comply with legal obligations.
14.2 Personal information will be handled in accordance with UK data protection laws. We do not sell Customer data to third parties. Limited data may be shared with trusted partners only where required to deliver Services or process payments.
15. Amendments to Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to Customers.
15.2 The Terms and Conditions in force at the time of booking will apply to that particular Service, unless a change is required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Agreement between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions, the Services, or any Agreement between the Customer and the Company.
By booking or using the Services of Barnes Carpet Cleaning, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
